Deep Cleaning Canary Wharf Service Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Canary Wharf provides professional cleaning services to residential and commercial clients. By booking or using any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm, company, or organisation booking or receiving the services.

Company means Deep Cleaning Canary Wharf, the provider of the services.

Services means any deep cleaning, end of tenancy cleaning, one-off cleaning, or associated cleaning work provided by the Company.

Premises means the property or location where the Services are to be carried out.

Contract means the agreement between the Client and the Company comprising these Terms and Conditions and the confirmed booking details.

2. Scope of Services

The Company provides deep cleaning and related cleaning services at residential and commercial premises within its operating area. The exact scope of work for each booking will be as described in the booking confirmation, quotation, or agreed service description.

Unless explicitly agreed in writing, the Services do not include the following:

Any work requiring a specialist trade qualification or licence, such as electrical work, plumbing, gas work, or structural repairs.

Removal of heavy items or furniture that cannot be safely moved by one or two cleaners using reasonable efforts.

Cleaning of exterior areas that require specialist equipment or access solutions, such as high-level window cleaning.

Removal of hazardous, medical, or biological waste, including but not limited to sharps, bodily fluids, mould requiring specialist remediation, or chemical contamination.

The Company reserves the right to decline or stop any work that, in its reasonable opinion, poses a risk to health and safety, breaches applicable regulations, or falls outside the agreed scope.

3. Booking Process

3.1 Booking Request

The Client may request a booking by contacting the Company and providing full and accurate information, including the Premises address, type and size of property, required service, preferred date and time, and any specific requirements or access instructions.

3.2 Quotations

Any quotation provided by the Company is based on the information supplied by the Client and, where relevant, on the typical condition of similar properties. Quotations are estimates and may be adjusted if the information provided is inaccurate or incomplete, or if the actual condition of the Premises materially differs from what was reasonably anticipated.

3.3 Booking Confirmation

A booking is only confirmed once the Company has accepted the booking request and, where applicable, received any required deposit or prepayment. The Company will issue a booking confirmation outlining the agreed Services, date, time window, and any applicable charges. The Contract between the Client and the Company is formed at the time of this confirmation.

3.4 Access to Premises

The Client is responsible for ensuring that the Company has safe and timely access to the Premises at the agreed time. This includes providing keys, access codes, parking instructions, or arranging for someone to be present. Any delay or inability to gain access may result in additional charges or, in some cases, treated as a late cancellation.

4. Client Responsibilities

The Client agrees to:

Provide accurate and complete information when booking Services.

Ensure the Premises are reasonably clear of personal items so that cleaning can be carried out effectively.

Disclose any known risks or hazards at the Premises, including damaged fixtures, unstable furniture, or areas that may not be safe to access.

Provide access to water and electricity where required to complete the Services.

Comply with all applicable laws and regulations in relation to the Premises, including any building or tenancy rules that may affect the provision of Services.

5. Pricing, Payments and Deposits

5.1 Pricing

Prices are typically provided as a fixed fee for the agreed scope of work or as an hourly rate where appropriate. All prices will be communicated to the Client before confirmation of the booking. The Company reserves the right to adjust pricing in the event of significant changes in the scope of work, additional tasks requested by the Client, or where the Premises conditions require substantially more time or resources than reasonably anticipated.

5.2 Deposits

The Company may require a deposit or partial prepayment for certain services, such as end of tenancy or large-scale deep cleaning. The amount and due date of any deposit will be specified in the booking confirmation. Deposits are applied towards the final invoice and may be subject to forfeiture in accordance with the cancellation terms set out in these conditions.

5.3 Payment Terms

Unless otherwise agreed in writing, payment is due on completion of the Services. For commercial Clients or regular service agreements, alternative payment terms may be agreed. The Company accepts payment by the methods made available and advised to the Client in advance of or at the time of service.

5.4 Late or Non-Payment

Where payment is not received by the due date, the Company may charge interest on the outstanding amount at the statutory rate permitted under applicable law, accruing daily until payment is made in full. The Company reserves the right to suspend or refuse further Services until all overdue amounts are settled.

6. Cancellations, Rescheduling and Access Failures

6.1 Client Cancellations

If the Client wishes to cancel or reschedule a booking, they must provide as much notice as reasonably possible. The following charges may apply, unless otherwise stated in writing by the Company:

Cancellations or rescheduling made more than 48 hours before the scheduled start time may generally be made without charge.

Cancellations or rescheduling made between 24 and 48 hours before the scheduled start time may incur a partial charge or loss of deposit.

Cancellations, rescheduling, or failure to provide access with less than 24 hours notice may be charged up to the full service fee, including any non-refundable deposit.

6.2 Company Cancellations

The Company will use reasonable endeavours to attend all bookings as scheduled. In the event that the Company needs to cancel or significantly alter a booking due to staff illness, operational issues, or events beyond its reasonable control, the Company will contact the Client as soon as possible to offer an alternative appointment. The Company will not be liable for any indirect or consequential loss arising from such cancellation or alteration.

6.3 Inability to Access

Where cleaners are unable to gain access to the Premises at the agreed time due to reasons within the Client's control, including incorrect address details, unavailable keys, or no one being present where required, this may be treated as a late cancellation and charged accordingly.

7. Standards of Service and Complaints

7.1 Service Quality

The Company aims to provide Services with reasonable care and skill and in accordance with industry standards for professional deep cleaning. The exact results achieved may depend on the initial condition of the Premises, the age and condition of surfaces and fixtures, and other factors beyond the Company's control.

7.2 Inspection and Acceptance

Where possible, the Client is encouraged to inspect the Premises at the end of the service appointment while the cleaners are present. Any concerns or issues should be raised immediately so that they can be addressed on the day where reasonably practicable.

7.3 Complaints

If the Client is not satisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 24 hours of the service. The Company will review the complaint and, where appropriate, may arrange a revisit to rectify reasonable issues directly related to the original service. The Company is not obliged to issue refunds or free revisits where complaints are made significantly after the service date, where the Premises have been occupied or altered in the meantime, or where the issues arise from factors beyond the Company's control.

8. Liability and Insurance

8.1 General Liability

The Company will exercise reasonable care when providing the Services and will take reasonable steps to minimise the risk of damage to the Premises and contents. However, the Client is responsible for securing or removing any valuable, fragile, or irreplaceable items prior to the commencement of Services.

8.2 Exclusions of Liability

To the maximum extent permitted by law, the Company will not be liable for:

Any pre-existing damage, wear, or deterioration, including damage that becomes apparent during cleaning.

Failure to remove stains or marks that cannot be treated with reasonable and industry-standard cleaning methods.

Damage arising from defective materials, poor installation, or the age or condition of surfaces, fixtures, or furnishings.

Loss of profits, loss of use, or any indirect or consequential loss or damage suffered by the Client.

8.3 Limitation of Liability

Subject to applicable law, the Company's total liability for any loss or damage arising from or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total amount paid or payable by the Client for the specific service giving rise to the claim.

8.4 Insurance

The Company maintains appropriate insurance cover relevant to the nature of its Services. Evidence of insurance details may be provided upon reasonable request.

9. Health, Safety and Access

The Company and its staff will comply with applicable health and safety requirements when working at the Premises. The Client must ensure that the Premises are safe for cleaners to work in and that any hazards are disclosed in advance. The Company reserves the right to withdraw staff and suspend Services where a health or safety risk is identified.

10. Waste Handling and Environmental Compliance

10.1 Waste Regulations

The Company will comply with all applicable waste and environmental regulations when handling waste generated in the course of providing Services. This may include the separation of general waste from recyclables, the use of appropriate containers, and the disposal of waste through authorised channels.

10.2 Client Responsibilities for Waste

The Client is responsible for ensuring that domestic or commercial waste present at the Premises is properly stored and does not include prohibited materials. The Company is not a licensed carrier of hazardous or specialist waste; therefore, any such materials must be disclosed and removed by the Client using appropriate services.

10.3 Waste Removal Services

Where waste removal forms part of the agreed Services, this will be clearly specified in the booking confirmation. The Company reserves the right to adjust charges where the volume or nature of waste materially exceeds that estimated or agreed at the time of booking.

11. Property Damage and Breakages

In the event that damage or breakage is caused by the Company while providing the Services, the Client must notify the Company as soon as reasonably practicable and, in any event, within 48 hours of becoming aware of the issue. The Company will assess the matter and, where appropriate, may arrange for repair, replacement, or reimbursement, taking into account fair wear and tear and the age and condition of the damaged item.

12. Keys, Security and Confidentiality

Where keys, access cards, or codes are provided to the Company, they will be handled with reasonable care and used solely for the purpose of delivering the Services. The Company will take appropriate precautions to safeguard Client information, access details, and any personal data obtained in the course of providing Services, subject to its legal obligations.

13. Force Majeure

The Company will not be liable for any delay or failure to perform its obligations under the Contract where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, transport disruptions, strikes, power failures, or health emergencies. In such circumstances, the Company will endeavour to reschedule the Services at a mutually convenient time.

14. Variations to the Contract

Any variations to the agreed scope of Services, pricing, or dates must be agreed between the Client and the Company. The Company reserves the right to revise these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular Contract, unless otherwise agreed in writing.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall, to the extent required, be deemed not to form part of these Terms and Conditions, and the validity and enforceability of the remaining provisions shall not be affected.

17. Entire Agreement

These Terms and Conditions, together with the booking confirmation and any agreed written variations, constitute the entire agreement between the Client and the Company in relation to the provision of Services and supersede all prior discussions, negotiations, or understandings.

18. Contact and Communications

All notices or communications under these Terms and Conditions shall be made using the contact methods made available by the Company. The Client is responsible for ensuring that their contact details are kept up to date and for checking for any messages relevant to their bookings.

By confirming a booking, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions for all Services provided by Deep Cleaning Canary Wharf.